Privacy Policy

Effective date: September 28, 2026

FixMyTakeout (a browser tool that writes the dates, places and captions from a Google Takeout export back into the photos) is operated at fixmytakeout.com by CHM Capital Ltd, which is the data controller for the little personal information this service handles. This policy explains what that is.

Your photos never reach us

The tool reads your Takeout zips or folder and writes the fixed copies entirely inside your browser, using code the page downloads from this site. Your photos, videos, file names, dates, locations and captions are not uploaded to us or to anyone else. We have no server that could receive them. You can confirm this yourself with your browser's Network panel; here is how.

What stays in your browser

So that you can stop and carry on later, the tool keeps a few things in your browser's own storage on your computer. None of it is sent to us.

Progress for each export (in IndexedDB): a fingerprint made from the names, sizes and dates of the zips you added (not their contents), the options you chose, which files are finished, the report rows (file names and the dates and places written), and, in Chrome and Edge, a handle to the output folder you picked.
Your unlock (in localStorage): the order reference from your payment, and how many of the 50 free files this browser has used.
A partner referral cookie named aff_ref, set for 30 days only if you arrived through a partner's link. It is sent with your checkout request so the partner can be credited.

You can delete all of this at any time by clearing this site's data in your browser settings.

What we collect when you pay

Your email address, to send your receipt, your PDF import guide and a link that restores the unlock.
Four counts and one choice from your export: how many photos and videos it has, how many were matched to a JSON file, how many were not, how many were beyond the free allowance, and the destination you picked for the import guide. No file names, dates or locations are sent.
Payment details are processed by Stripe. We never see or store your full card number, CVC or expiry. We receive confirmation that payment succeeded and a limited record (such as a transaction ID) for our accounts and refunds.

Analytics: cookieless, no personal data

We count visits with Fathom Analytics, a privacy-first service that sets no cookies, collects no personal data and does no cross-site tracking. It records that a page was viewed, not anything you do inside the tool. The fonts on this site are served from fixmytakeout.com itself, so loading a page makes no request to a font provider.

We do not sell or share your personal information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act as amended by the CPRA. We honor the Global Privacy Control signal as an opt-out request, although there is nothing to opt out of.

How we use the information

To take your payment and unlock the tool in your browser.
To email your receipt, import guide and restore link.
To answer support requests and process refunds.
To keep the records that tax and accounting law require.

We do not send marketing email unless you ask for it. Our email provider (Mailgun) delivers the receipt on our behalf.

Legal basis (UK and EU visitors)

We process your email address and order details to perform our contract with you (taking payment and delivering the unlock and guide), and to meet legal obligations (accounting records). Cookieless analytics rely on our legitimate interest in knowing which pages are used.

How long we keep it

Order records are kept for as long as UK tax law requires (currently six years), then deleted. You may ask us to delete your email address sooner, subject to those records. Stripe keeps payment records under its own policies.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, to object to or restrict its use, and to complain to a data protection authority (in the UK, the Information Commissioner's Office). Email [email protected] and we will respond within the time the law requires. We will not treat you differently for exercising your rights.

Children

This service is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us personal information, email us and we will delete it.

International processing

CHM Capital Ltd is based in the United Kingdom. Our processors (Stripe, Fathom Analytics and Mailgun) may handle data in other countries, including the United States, under their own safeguards.

Changes

If we change this policy we will update the effective date above.

Contact

[email protected] or [email protected].

FixMyTakeout is a trading name of CHM Capital Ltd. Registered in England and Wales, company number 17466915. Registered office: 59-60 Russell Square, London WC1B 4HP.