Accessibility Statement

Effective date: September 28, 2026

We want everyone to be able to fix their photo export with FixMyTakeout, including people who use a keyboard, a screen reader, magnification or voice control. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and we test against it when we change the site.

What we have built in

A skip link to the main content, one heading structure per page, and header, navigation, main and footer landmarks.
Drag and drop is never required: the "Choose .zip files" and "Choose a folder" buttons open your system's file dialog and work from the keyboard.
Every option in the tool has a visible text label, and every control shows a clear focus outline.
Progress is announced to screen readers as a count ("120 of 2,400 files"), and each result message starts with a word ("Done:", "Check:", "Problem:", "Note:") so meaning never depends on color.
Text and controls meet the AA contrast ratios (4.5:1 for text, 3:1 for large text and interface parts).
Pages reflow on small screens and when zoomed to 200 percent. The mobile menu opens and closes from the keyboard and closes with Escape.
The report the tool produces is a plain CSV file that opens in any spreadsheet or screen-reader-friendly editor.

Known limitations

The list of the most recent files shown while the tool runs changes several times a second, so it is not announced; the overall count is announced instead.
In Chrome and Edge, choosing an output folder uses the browser's own folder dialog, which we do not control.
The tool needs a computer; phone browsers cannot hold a full photo export.

If something here stops you, tell us and we will work on it.

Report a barrier

Email [email protected] with the page address and what happened. We aim to reply within 5 business days and to find a fix or another way to get your export done. If you need your receipt or the PDF import guide in a different format, ask and we will provide it.

Feedback and complaints

If you are not satisfied with our reply, reply to our email and it will reach the people who run the site directly.

FixMyTakeout is a trading name of CHM Capital Ltd. Registered in England and Wales, company number 17466915. Registered office: 59-60 Russell Square, London WC1B 4HP.